Shipping policy

TERMS & POLICIES

Last Updated: August 1, 2026

Welcome to That’s Graphic. By placing an order through ThatsGraphicPrints.com, you acknowledge and agree to the following Terms & Policies. Please review these policies carefully before submitting your order, especially when purchasing customized or personalized products.

CUSTOM & PERSONALIZED ORDERS

We love bringing your ideas to life! Customers requesting customization or personalization are responsible for providing all necessary information to ThatsGraphicPrints@gmail.com.

This may include:

Correct spelling of names, words, phrases, numbers, dates, or other personalized text
High-quality photos, logos, graphics, or artwork
Requested colors, placement, sizing, and other design details
Any additional information necessary to complete the requested customization

Please carefully review all information before submitting it. That’s Graphic is not responsible for errors in information supplied by the customer, including misspellings, incorrect numbers, incorrect photos, low-quality artwork, or incorrect customization instructions.

Once production has begun, changes to customized products may not be possible.

REFUNDS, RETURNS & ORDER ERRORS

Because many of our products are made or customized specifically for each customer, all custom and personalized sales are final, except when an error was made by That’s Graphic.

A replacement or refund may be granted when the completed product contains an error caused solely by That’s Graphic, including:

Incorrect size compared with the size ordered
Misspelling when the customer originally provided the correct spelling
Incorrect customization compared with the customization information provided and accepted for the order
Another production error caused by That’s Graphic

Errors resulting from information supplied or selected incorrectly by the customer are not eligible for a refund or replacement. This includes ordering the wrong size, providing incorrect spelling, selecting an incorrect option, submitting the wrong image, or providing incorrect customization details.

Customers should contact ThatsGraphicPrints@gmail.com as soon as possible if there is an issue with an order. Photos of the product may be required to review a refund or replacement request.

SHIPPING & PROCESSING

Orders are generally processed and shipped within 7 business days after the order and all required customization information have been received.

Most orders are completed and shipped within approximately 2–5 business days; however, this timeframe is an estimate and is not guaranteed.

Custom orders, large orders, bulk orders, material availability, holidays, unusually high order volume, or other circumstances may require additional processing time.

Business days do not include weekends or recognized holidays.

Shipping transit time begins after an order has been completed and transferred to the shipping carrier. Carrier transit times are separate from our processing time and may vary.

SALES TAX

Applicable sales tax will be collected on taxable purchases as required by law.

Designs and products that are not designated as “Bring Your Own” may be subject to applicable sales tax. Tax treatment may vary depending on the product, transaction, customer location, and applicable state or local tax requirements.

COPYRIGHTS, TRADEMARKS & CUSTOMER-SUPPLIED ARTWORK

Customers may not knowingly request that That’s Graphic reproduce copyrighted, trademarked, licensed, or otherwise legally protected artwork without authorization from the applicable rights holder.

This includes, but is not limited to:

Company and brand logos
Sports team logos
School or organizational logos
Characters and entertainment properties
Licensed artwork
Copyrighted photographs or illustrations
Trademarked names, phrases, symbols, or designs

By submitting artwork, logos, photographs, designs, names, or other materials to That’s Graphic, the customer represents that they own the material or have obtained all permissions, licenses, or authorizations necessary for its reproduction and use.

When requested, customers must provide proof of authorization before an order will be accepted or produced. That’s Graphic reserves the right to refuse or cancel any order when authorization cannot be verified or when we reasonably believe fulfillment may violate another party’s intellectual property rights.

By submitting customer-supplied materials, the customer agrees to be responsible for claims arising from their unauthorized use of those materials and agrees, to the extent permitted by law, to indemnify and hold That’s Graphic harmless from claims, damages, losses, liabilities, and reasonable expenses arising from the customer's infringement or unauthorized use of third-party intellectual property.

Acceptance of an order by That’s Graphic does not constitute a determination that the submitted material is legally permitted to be reproduced.

MATERIAL & PRODUCT AVAILABILITY

We work to provide products that match the descriptions, photos, colors, styles, and materials displayed or discussed at the time of purchase. However, certain materials, garment brands, colors, blanks, fabrics, or other components may occasionally become unavailable.

When necessary, That’s Graphic may substitute a comparable product or material based on availability. Substitutions will be made with the goal of maintaining similar quality, style, color, fit, and function whenever reasonably possible.

Because products may come from different manufacturers or production batches, slight variations in color, texture, sizing, fabric, print placement, or appearance may occur.

ORGANIZATION, TEAM & BULK ORDERS

We welcome orders for teams, schools, businesses, organizations, events, clubs, nonprofits, and other groups.

Organizational and bulk orders may qualify for discounted pricing depending on order quantity, product type, customization requirements, production method, and other factors.

For bulk pricing, organizational orders, team orders, or other special-order questions, please contact:

ThatsGraphicPrints@gmail.com

Please include the approximate quantity needed, product type, design or customization requirements, and requested completion date, if applicable. We will be happy to discuss available options and pricing.

DESIGN COLORS & PRODUCT APPEARANCE

Colors displayed on phones, tablets, computers, and other screens may differ slightly from the finished printed product. Differences can occur because of screen settings, garment color, material type, printing method, ink, transfer material, and other production factors.

Minor differences between a digital mockup and the completed physical product are not considered defects.

CUSTOMER APPROVAL

When That’s Graphic provides a custom design proof or mockup for approval, the customer is responsible for reviewing all spelling, numbers, dates, colors, placement, and other customization details before approving the design.

Customer approval authorizes That’s Graphic to proceed with production. Errors visible in an approved proof that were not identified before approval generally will not qualify for a refund or replacement.

RIGHT TO REFUSE OR CANCEL ORDERS

That’s Graphic reserves the right to refuse, cancel, or refund an order when we are unable to reasonably fulfill the request, required materials are unavailable, payment cannot be completed, necessary customization information is not provided, or the requested design may violate applicable law or third-party intellectual property rights.